TOUGH LOVE

OUR POLICIES

Gratuity Etiquette

It is customary to tip 20% for exceptional service. Our estheticians accept tips through both Venmo, Zelle, and cash as well. We do not accept tips on cards. For your convenience, please find the corresponding esthetician and their information below.
Natalya
Venmo @Natalya-Dolgopolova 4 digit code 5000
Jennellee
Venmo @Jeyleei last 4 digit code 0588
Linda
Venmo @Phong-Nguyen-45 4 digit code 9284


New Clients

We are pleased and honored to have you visit. Upon arrival, you will be asked to show a form of ID that corresponds with your credit card. This is to protect us from fraudulent charges.

Cancellation Policy

We require 24 hours advance notice in order to process a cancellation without a fee. Appointments cancelled or missed without 24 hours advanced notice will be charged the entire cost of the service that was booked. Should you be a client with a package, one visit will be deducted from your package. If you are more than 15 minutes late, your card will be charged. We will do our best to accommodate you but cannot guarantee.

Covid 19

In keeping with current industry standards, our staff are vaccinated and boosted. Our staff wear masks during your appointment to keep you safe. Our spa is cleaned daily with medical grade Sani-Wipes, used in hospitals, that kill numerous viruses, including Covid 19. Our bedding is treated in a medical grade facility to be fully sanitized for your safety.

Refunds

We do not offer refunds.