TOUGH LOVE

OUR POLICIES

Gratuity Etiquette

It is customary to tip 20% for exceptional service. Our estheticians accept tips through both Venmo, Zelle, and cash as well. We do not accept tips on cards. For your convenience, you can find their information on the aforementioned platforms at the front desk.

New Clients

We are pleased and honored to have you visit. Upon arrival, you will be asked to show a form of ID that corresponds with your credit card. This is to protect us from fraudulent charges.

Cancellation & Rescheduling Policy

We kindly request at least 24 hours notice for any appointment cancellations or rescheduling. Appointments cancelled with less than 24 hours’ notice will be charged the full cost of the scheduled service.

We understand that emergency situations may arise, and we will do our best to assist you with rescheduling when possible. However, no exceptions will be made for weekend cancellations.

To ensure continuity of care and the best possible experience, all rescheduled appointments must be booked with the original esthetician you were scheduled with.

Products Policy

We accept returns within 7 days of purchase for a full refund only on unopened products. All returned items must be in their original packaging and in perfect, resalable condition.

Opened, used, or damaged products are not eligible for return or refund. Returns requested after 7 days will not be accepted.
Thank you for your understanding and respect for our policies.

Covid 19

In keeping with current industry standards, our staff are vaccinated and boosted. Our staff wear masks during your appointment to keep you safe. Our spa is cleaned daily with medical grade Sani-Wipes, used in hospitals, that kill numerous viruses, including Covid 19. Our bedding is treated in a medical grade facility to be fully sanitized for your safety.

Refunds

We do not offer refunds.